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Cosnail Purchase Protection Plan

Shop confidently with Cosnail 's Purchase Protection program

Get a full refund if your item doesn't arrive, arrives damaged, or isn't as described.

Cosnail Purchase Protection

Easily get help in the rare case that something goes wrong when shopping from a small business.

What's eligible for Cosnail Purchase Protection:

  • Your order doesn't match the item description or photos
  • Your item arrived damaged
  • Your item didn't arrive or was lost in the mail

We’re ready to help if something goes wrong. Here’s how it works:

1、Reach out to the Seller

Contact the after-sales customer service through our email: yscccyang@gmail.com, the customer service will reply you within 24 hours

2、Describe the problem you are having

Describe the problem you encountered and our customer service will verify it.

3、We’ll help you reach a resolution

If your order is eligible for cosnail Purchase Protection, you’ll be refunded for your purchase.

(Of course, if you encounter any other problems during the purchase, you can also contact our customer service team, they will be happy to solve any problems for you)

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